Business Process Outsourcing

Wednesday, November 16, 2005

What is outsourcing?

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Economy growing, competition increasing, and businesses expanding; a lot has happened in these few years and a lot more is about to happen. So where do we stand in this competitive economy if we are not in tune, with the major trends of today's business. One such major trend being 'Outsourcing'. So what is Outsourcing all about? Let us find out in depth;

Outsourcing to put it in definition would mean, shifting or delegating a company's day to day operations or business processes to an external service provider; of course done in anticipation of better quality, lower rates and in a sense getting an edge over one's competitors. Not clear? Well to be more precise; Outsourcing is the work done for a company by people other than the company's full time employees. Now these people could be anywhere and they might have their offices in any part of the world, speaking a different language and working in a different time frame. That's the reason why selecting your outsourcing destination becomes so very important.

Now please bear in mind that outsourcing is different from contracting as in contracting the buyer is in total control of the process, while in outsourcing there is transfer of control of the process to the supplier. Given below are few answers to frequently asked questions about outsourcing:

What kind of services can you outsource?
Outsourcing of services can be mainly divided in to technological services outsourcing and business process outsourcing. We have tried to cover a few here:


Technology Services outsourcing:

  • Web hosting
  • e-commerce: B2B, B2C and C2B Infrastructure
  • web security and solutions
  • Telecommunications
  • Website designing/development/maintenance

Business Process Outsourcing

  • Back office operations
  • Customer Relationship Management
  • Call Centers and telemarketing
  • Teleservicing and product support
  • Payroll maintenance
  • Finance / Accounting/billing
  • Human Resources
  • Logistics Management
  • Supply Chain Management
  • Medical transcription


Why should I outsource?
There are hundreds of reasons to justify Outsourcing. See if these are enough. Outsourcing allows you to:

  • Cut costs
  • Increase profitability and productivity
  • Faster start up and development
  • provide better service at lower rates
  • increase shareholder value
  • increase security and reliability
  • maximize uptime
  • Concentrate on core competencies
  • Stay on top of competition

Who should outsource?
If you ask us, we would say there are no particular objections. Almost all companies' right from small office home offices, to small and medium scale industries to major large scale industries can take advantage of outsourcing. After all why should anyone stay back?

Where to outsource?
Now that's where the trick of the game lies! Your outsourcing destination plays the most important role in deciding its effectiveness. Now there are several destinations to outsource like China, India, Philippines, South Africa, Mexico, Ireland etc but in all of these India stands out. So if you ask us we are ready to bet on India as the perfect destination for any kind of IT enabled outsourcing.


What's so special about outsourcing to India?
Well there are lots! To start will India will provide you with a dedicated English speaking talented workforce; extremely low rates, high quality of service, better infrastructure, investor friendly laws, a stable government, fast growing economy, lots of pre established organizations that offer services and much more. This is the reason why big shots like IBM, Microsoft, Oracle, Cisco, Prudential, Hewlett Packard, ATT Wireless, TransUnion, First Consulting Group (FCG), Dell Computer Support, Bell South, EDS, GE Capital, GE, IBM, Schlumberger, Qwest, Rand McNally outsource to India. Need any more credentials?

Where in India to Outsource?
The most popular destination in India as of now is the IT city 'Bangalore'. Most of the companies mentioned above outsource here. You can also go for Chennai, Delhi, Hyderabad, Pune, Kolkata or Mumbai that are also popular outsourcing spots.

The final word
Outsourcing as globalization is a phenomena or rather an evolution that was waiting to happen. There may be oppositions and there may be speculations about Outsourcing; but the success stories by far outdo the others, to turn this unavoidable phenomenon into a win-win situation. But ultimately it's you who has to decide what's good and what's bad. A strategic vision, better planning and good outsourcing knowledge could well help you in creating an Outsourcing success story.

　

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